Uploading to Knowledge Base

Your knowledge base provides TonAIlity with information about your business, products, and brand.

Why Use a Knowledge Base?

Without context, AI makes assumptions. Your knowledge base ensures:

• Accurate information about your products/services
• Consistent messaging aligned with your brand
• Relevant examples and case studies
• Up-to-date details about your business

What to Upload

Recommended Documents

• Company overview/about page
• Product or service descriptions
• Brand guidelines
• FAQs and common questions
• Case studies or success stories
• Pricing information
• Industry reports you've created

Supported Formats

• PDF documents
• Text files (.txt)
• Word documents (.doc, .docx)
• Markdown files (.md)

How to Upload

There are two ways to add knowledge to TonAIlity:

During Onboarding

1. Go through the onboarding flow at /onboarding/knowledge-base
2. Upload documents or paste text content
3. The AI will extract and store key information

Brand Guidelines (Settings)

1. Go to Settings → Brand Guidelines
2. Upload a PDF of your brand guidelines
3. We'll extract key brand information automatically

Brain Bank (Coming Soon)

A dedicated knowledge management area is coming under Tools → Brain Bank where you'll be able to:

• Add and organize documents
• View extracted content
• Update or remove materials

Managing Your Knowledge

View Uploaded Content

See all documents and their status in Settings.

Remove Documents

If information is outdated:

1. Find the document
2. Click Remove
3. Upload updated version if needed

Best Practices

• Keep documents current
• Remove outdated information
• Add new materials as they're created
• Include a variety of content types

How It's Used

When generating content, TonAIlity:

1. Analyzes your topic
2. Searches your knowledge base
3. Incorporates relevant information
4. Ensures factual accuracy

The more comprehensive your knowledge base, the better your content.